We love our customers and your satisfaction is our priority! If you are not satisfied with your purchase, please reach out to us at highlinecreations@gmail.com.  Any items that were personalized or custom made are not eligible for returns or refunds. For all other items, you may return your items within 30 days of the purchase date for store credit only (credit does not expire). 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at highlinecreations@gmail.com. Shipping cost for returns will not be covered. If your return is accepted, we’ll send you as instructions on how and where to send your package. Please include your order number on the return package. Items sent back to us without first requesting a return will not be accepted. Returns are processed within 5 to 7 business days after arrival.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions /Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on a digital gift card (it does not expire).